Human error is not a root cause
After an incident, stopping at human error leaves the next person exposed. Treat people as part of the system and change the conditions around them.
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Field notes on incidents, recovery, cost, and the operating practices that keep production work safer.
Cut MTTR without adding more alerts
More paging rarely shortens recovery. Clear ownership, better signals, and practiced recovery paths do more for MTTR than another noisy threshold.
FinOps decisions that keep reliability intact
Cloud cost work belongs in the operating model. Cut waste with ownership and clear trade-offs, not by quietly removing the capacity and observability that keep incidents small.
What AIOps can and cannot do in incident work
AIOps can correlate signals and reduce noise. It does not replace ownership, runbooks, or judgment about customer impact. Set expectations before you buy a platform story.